Which countries do you deliver to?

Currently we deliver only within Switzerland.

How much are the shipping costs and how long is the delivery time?

DPD: CHF 8.50 / Delivery time: 2-3 working days
Post Economy: CHF 8.50 / delivery time: 2-3 workdays
Post Priority: CHF 9.50 / Delivery time: 1-2 workdays

Where is my package? I have not received my order despite the expiration of the delivery period.

As soon as your package is shipped, you will receive a shipping confirmation by email. With the shipment number in it, you can track the shipment progress.

– It may take a few hours until your tracking code is active.

However, if your package does not reach you in the desired delivery time, please write us a message with your name and order number. Our customer service will take care of it as soon as possible.

Returning items: What should I do if I have received a defective package/product?

Send us photos of the damaged package/product to [email protected]. Our customer service will contact you.

For hygiene and food safety reasons, NA® does not accept returns, even in unopened condition. Therefore, a return and associated credit is excluded. In any case, goods returned without prior clarification with NA® will neither be kept nor returned.

Delivery conditions for T-shirts, bidon and shakers

We do not do product return for t-shirts, bidon and shakers.

Best before date (BBD) of NA® products

The BBD indicates the date up to which our products can be consumed at least or in any case without significant loss of taste and quality, provided that they are stored properly (in particular, that the storage temperature specified in connection with the best-before date is maintained). The BBD is indicated on each package and is determined by NA® for each production of a product. As a rule, all NA® products can be consumed beyond the BBD without hesitation, e.g. if you have forgotten a can in the kitchen cupboard ? (keyword Food Waste). If the BBD is exceeded, this does not automatically mean that a product is no longer edible. For reasons of transparency, we explicitly point out in the NA® Shop if the BBD is less than four months in the future.

Purchase on account (private customers/B2C)

NA® offers the payment method “purchase on account” for private customers after systematic, positive evaluation by the external company MF Group AG (POWERPAY). POWERPAY is a Swiss payment processor that specializes in invoicing.
If you choose the payment method “purchase on account”, you enter into a contract with POWERPAY or MF Group AG and NA® assigns its claim from the underlying transaction to POWERPAY.
You agree to pay POWERPAY the purchase amount and, if applicable, interest according to the fee table in accordance with the terms and conditions. Here you can find the terms and conditions of POWERPAY. For the “purchase on account” there are no extra costs for you (surcharge for this payment method). The payment period for private customers is always 14 days.

I want to order my online purchase on account? How do I have to proceed?
When selecting the payment method, choose “Purchase on account” and follow the instructions.

Where can I find the payment information?
Shortly after your purchase you will receive an email with the payment information from POWERPAY.

I have selected “purchase on account”, but was rejected, why?

There can be different reasons for a rejection. Here are a few examples:
You are not yet of age.
Your residence is not in Switzerland or the Principality of Liechtenstein.
POWERPAY cannot find you at the address you provided.
Your personal POWERPAY account limit available at that time is not sufficient.
– You are in arrears with POWERPAY.

If you would like information regarding the rejection, please contact POPWERPAY directly. Since NA® has assigned the claim, we cannot give you any information on this.

For questions regarding the order itself and the products, NA® is and remains your direct contact → NA® Service Desk.

Purchase on account (business customers/B2B)

NA® can offer the payment method “Purchase on account (A.B.S Factoring)” for business customers (B2B), provided that the corresponding creditworthiness is available.
Within the framework of a factoring agreement, all claims of Nutriathletic AG have been assigned to A.B.S. Factoring AG, Huobstrasse 3, CH-8808 Pfäffikon SZ. Therefore, the invoice can only be paid with discharging effect to the following accounts of A.B.S. Factoring AG:

Beneficiary: A.B.S. Factoring AG
IBAN: CH94 0883 6300 0064 0000 6

Any objections to the invoices or notices of defects must be reported to us in writing within 10 days and A.B.S. Factoring AG must also be informed by means of a copy. By making the first payment to the specified account, the debtor acknowledges the validity of the assignment of the claims of Nutriathletic AG against the debtor.

Where can I use the coupon code?

You have two possibilities: In the shopping cart or at the checkout of our online store. Just click on “CLICK HERE TO ENTER YOUR VOUCHER CODE” and enter your voucher code. Please note that it is not possible to redeem multiple vouchers at once.

Why doesn’t my voucher code work?

It is best to check the conditions of the voucher. It may be that it is only valid for new customers, or has a minimum order value. It may also have already expired. In addition, vouchers do not apply to discounts and reduced prices.

Where can I adjust my data?

Log in to your customer account, there you can easily update everything.

Where can I find information about my order?

You can find all information about your orders directly in the customer account under the item “Orders”. There you can view current and completed orders.

How can I delete my user account?

To delete your user account, you just need to write a message to [email protected]. It’s best to include the email address of your account so that we can find you quickly in the system. We will take care of the rest!

Consumption recommendation

NA® does not generally recommend that children take its products. The consumption recommendations indicated on the products are intended for average, healthy adults. If a product states that it should be kept out of the reach of (small) children, this is a safety warning according to applicable law. Conversely, this does not mean that products without this notice should be consumed by children without prior clarification by a professional such as a doctor or pharmacist.

NA® products for consumption are food or dietary supplements , so the responsibility for their use lies with you. However, we strongly advise you to follow the individual consumption recommendations indicated on the packaging.

When used responsibly, especially for athletes, the normal diet can be usefully supplemented with NA® products. However, our products as such are not a substitute for a balanced diet.

If one of our products contains additional vitamins, minerals or other substances with nutritional or physiological effects, we expressly indicate this on the packaging in accordance with legal requirements and, if necessary, provide specific warnings that must be taken into account (e.g. in the case of caffeine).

NA® does not offer nutritional advice. Please consult a trusted professional for all questions that are not answered by the information on the products themselves.

How can it be that a vegan product says: “May contain traces of milk, [egg, …]”?

Legal background of the trace declaration
Even on vegan foods, the statement “May contain traces” can often be found under the list of ingredients. If these traces are milk or egg, the question is obvious why those foods are nevertheless declared and recognized as vegan.

First of all, the note “May contain traces” serves as a legal safeguard for the manufacturing company. During the production process of a foodstuff, traces of other foodstuffs may be transferred unintentionally but technically unavoidably. With such information, companies are primarily targeting allergy sufferers who react to even the smallest contamination with an allergen in question.

The cause of the trace indication lies in production
If a product bears the indication “May contain traces”, this usually means that the recipe does not provide for this ingredient, but that it is used in the manufacturing plant for other products. Therefore, unintentional and technically unavoidable introductions of milk, egg or other animal ingredients into plant-based foods may occur in production when different products are made on the same machine.

Despite good manufacturing practice with numerous hygiene measures for cleaning the production machines, minute amounts of the previous product can remain on the equipment and be processed in a new production. Milk powder, for example, can easily get onto other foods through numerous other routes of contamination, such as air or personnel. These incidental inputs, while regularly checked by the laboratory, can fluctuate.

Traces do not contradict the basic vegan idea
The majority of vegan living people usually reject products only if the animal ingredients are intentionally, knowingly and regularly added as ingredients. Also according to the consumer center, foods that may contain unintentional traces of animal products are considered vegan. The deciding factor is whether an animal ingredient has been deliberately added as an ingredient – and is therefore co-financed at the time of purchase – or has unintentionally entered the product. Buying food that may theoretically contain traces of milk or egg does not contribute to the increased use of animals, waste of resources, or harm to the environment. Therefore, vegan products with trace labeling are tolerated by the majority of vegan people.

Position of the V-Label on “May contain traces”.
An all-inclusive animal-free production is practically impossible. Products with the label “may contain traces” therefore also meet the criteria of the V-Label, provided that animal ingredients were not intentionally added during the entire production process. Corresponding prerequisites for a V-label claim are that all necessary precautions are taken to clean up the production facilities in order to avoid animal traces in plant-based foods as far as possible. Separation in time or space also reduces possible trace inputs in production. The licensor conducts regular inspections and laboratory testing for compliance as needed.

Food remains vegan even with trace labeling
Purely plant-based foods that have been produced without the use of animal substances and only bear the label “May contain traces of milk” or “May contain traces of egg” are vegan. The precautionary labeling does not mean that animal ingredients are actually present in the final product. It merely makes it clear that minute amounts of traces that could be relevant to the health of allergy sufferers may occur unintentionally.